Contacting the IRS

Elizabeth Rosen
by Elizabeth Rosen, Contributor

Contact the IRS if you have tax questions such as how to respond to an IRS notice or how to resolve tax problems or how to eliminate tax debt or to look up your tax refund status.

Individuals may call the IRS at (800) 829-1040.  IRS customer service representatives can answer questions about individual tax return preparation, including situations where a taxpayer has received notice of a tax problem.

If you would like to talk to an IRS representative in person, then you should visit a local office or IRS Taxpayer Assistance Center.  Refer to your local directory to locate the office in your area.

In case your tax problem has gone unresolved, contact the Taxpayer Advocate Service.  The job of the Taxpayer Advocate Service is to assist taxpayers as they wade through the complex tax system.  This is a free service that helps to ensure that taxpayers have a voice at the IRS and helps to guarantee fairness.

Finally, if you are in doubt about any tax situation it is best to ask the IRS for assistance.  Not filing a return or ignoring a notice will only delay the resolution of your situation.  Many people find that it is much easier to comply with the requests of the IRS than it is to avoid the IRS.


How to Contact the IRS

If you need to get in contact with someone at the IRS, you have several options available to you. You can write them a letter, call them on the phone, or even send them an email. The exact mode of correspondence may depend on exactly what you’re contacting them about.

General Inquiries

Individual taxpayers who need to contact the IRS for general questions have a few options:

Please note that the hearing impaired phone number can only be used by those with a TDD machine. When using the email address, keep in mind the IRS will not answer questions through that address. You must call the phone numbers above for personal tax questions. Do not include personal information in any emails.

Business taxpayers who want to call the IRS with questions should call the following number:

  • Business Tax Assistance: 1-800-829-4933

Make sure you have all your information handy before you call. This way you don’t hold the phone operator up while you search your house for that one tax form you forgot.

Refund Assistance

Are you calling about your tax refund? Call the following number:

  • Tax Refund Assistance: 1-800-829-4477

This is the dedicated number to check on your tax refund status. Again make sure you have all the information you need before you call. When you call they’ll walk you through the steps to find where your refund is and any steps you need to take to get it in your hand sooner.


IRS Phone Numbers -- How to Call the IRS

The IRS likes to contact taxpayers through the mail, but when answering back, you may not quite feel like writing a letter and waiting on a response. Just because the IRS prefers snail mail, doesn’t mean you have to. Below is a list of some of the most common IRS phone numbers. Some of them have very specific functions so make sure to check to see if the number you’re calling is precisely the one you need!

PHONE LIST

Live Telephone Assistance for Individuals: 1-800-829-1040
This is the general phone number for individuals with questions about their tax questions, returns, or other general questions. If you’re unsure which phone number to call about your specific question, then the operators here should be able to direct you.

Live Telephone Assistance for Businesses: 1-800-829-4933
Businesses who have general questions about their taxes should call this number. This includes questions about the company’s taxes or employee tax forms questions.

Order Tax Forms: 1-800-829-3676
If you need to order specific forms or other tax materials, this is the number to call. They can ship whatever you need right to your house or PO Box. Also, if you don’t know what forms you need, the IRS representative can help you.

IRS Refund Hotline: 1-800-829-1954
Probably one of the most requested phone numbers is the IRS refund hotline. They can update you on the status of your refund or tell you when it’s been mailed out. This can give you an idea of when to expect it.

Live Telephone Assistance For the Hearing Impaired: 1-800-829-4059
For those taxpayers who need help with taxes but suffer from a hearing impairment, this is the number to call. You must have a TDD, or Telecommunication Device for the Deaf, to use this number.

Click HERE to file your taxes online.